About KodeKloud:
KodeKloud is a fast-growing EdTech Startup that provides a unique and innovative learning experience, with high-quality course content and hands-on labs to ensure an effective and fun way to obtain new skills in complex technologies. We are a growing team working remotely from around the world. We love informal settings and ambitious goals, and are looking for people that vibe the same!
Position Overview:
We're currently seeking a highly motivated Customer Success Admin to become a key player in our expanding team. The perfect candidate will have a solid background in managing complex administrative tasks, rigorous attention to detail, and a measure of customer-facing finesse. Familiarity with tech tools is very much preferred (We use Stripe, Hubspot, Wordpress, WooCommerce and many more). As a Customer Success Admin, you'll be instrumental in supporting our Customer Success team in ensuring our clients get the most out of our products and services.
Responsibilities:
1. Be a wizard behind our Customer Data & Access Management - helping our CSM (Customer Success Manager) achieve success
- Manage and own the data upkeep, maintenance process
- Monitoring, logging, manually implementing system changes throughout our tech-stack
- Spot improvement, retention trends, business opportunities for our Customer Success Team
2. Customer Support & Onboarding:
- Guide new customers through a seamless onboarding process.
- Troubleshoot Customer Onboarding issues if they arise.
- Be the superhero of customer inquiries – no cape required.
- Team up with our support squad to solve problems at warp speed.
- Reply to customers faster than they can say "help!"
3. Product Knowledge and Feedback:
- Know our products inside out – you'll practically be a walking user manual.
- Share customer insights with our tech wizards for constant improvement.
4. Customer Renewals:
- Monitor customer subscription renewals using Stripe and HubSpot, ensuring a high renewal rate.
- Follow up with churned customers to gather feedback.
5. Data Analysis:
- Utilize various tools such as HubSpot, Metorik, Mixpanel to analyze customer data and trends.
- Generate reports and insights to inform decision-making and strategy.
6. Customer Advocacy:
- Turn happy customers into our biggest fans – think case studies, testimonials, and more!
7. Workshop Coordinator:
- Oversee, plan and execute monthly Workshops (Ad-Hoc)
- Customer facing liaison between Workshop Trainees and Instructors
Qualifications:
- 1-3 years relevant experience, preferably as a Customer Success Admin/Support role in IT Edtech SaaS
- Familiarity with CRM tools such as HubSpot.
- Positive vibes, killer communication skills, and a dash of problem-solving wizardry.
- Ability to dance through challenges in a fast-paced environment.
- Results-driven with a passion for making customers grin.
- Ready to learn new tools and tech – we're all about growth!
KodeKloud is an equal-opportunity employer, and we aim to develop our employees to be successful and move on to higher positions over time. If you see yourself in the following position, please do not hesitate to contact us as we would love to know more about you!