About KodeKloud:
KodeKloud is a fast-growing EdTech Startup that provides a unique and innovative learning experience, with high-quality course content and hands-on labs to ensure an effective and fun way to obtain new skills in complex technologies. We are a growing team working remotely from around the world. We love informal settings and ambitious goals, and are looking for people that vibe the same!
Position Overview:
We're on the lookout for a highly motivated and experienced Customer Success Executive (CSE) to join our growing team. The ideal candidate should have a background in customer success, with proficiency in tools such as Stripe and HubSpot. The CSE will play a crucial role in ensuring our clients derive maximum value from our products and services.
Responsibilities:
1. Customer Onboarding and Training:
- Guide new customers through a seamless onboarding process.
- Conduct training sessions to familiarize customers with the effective use of our products and services.
2. Account Management:
- Cultivate and maintain strong, long-lasting relationships with key customers.
- Keep a hawk's eye on customer accounts, smoothing out any bumps in the journey.
- Collaborate with cross-functional teams to ensure customer needs are met.
- Promote high engagement and utility of licenses as indicators for renewals and expansions.
3. Customer Support:
- Be the superhero of customer inquiries – no cape required.
- Team up with our support squad to solve problems at warp speed.
- Reply to customers faster than they can say "help!"
4. Product Knowledge and Feedback:
- Know our products inside out – you'll practically be a walking user manual.
- Share customer insights with our tech wizards for constant improvement.
5. Renewals and Upselling:
- Monitor customer subscription renewals using Stripe and HubSpot, ensuring a high renewal rate.
- Spot upselling opportunities and seal the deal.
6. Data Analysis:
- Utilize various tools such as HubSpot, Metorik, Mixpanel to analyze customer data and trends.
- Generate reports and insights to inform decision-making and strategy.
7. Customer Advocacy:
- Turn happy customers into our biggest fans – think case studies, testimonials, and more!
Qualifications:
- 1-3 years relevant experience, preferably as a Customer Success Executive in IT Edtech / SaaS
- Familiarity with CRM tools such as HubSpot.
- Positive vibes, killer communication skills, and a dash of problem-solving wizardry.
- Ability to dance through challenges in a fast-paced environment.
- Results-driven with a passion for making customers grin.
- Ready to learn new tools and tech – we're all about growth!